Fraud Awareness Resources
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Keeping Your Browser Up-to-Date
Do you use an older or unsupported browser? You may not be able to access all features of our online services due to security concerns or technical limitations. While we make every effort to provide a consistent experience to all of our customers, you may find it necessary to upgrade your browser software.
Browsers are a key part of keeping your online financial experience and information safe, and they become more secure with each release, so don’t miss out.
|Microsoft Internet Explorer||Windows 7 and 8||11||Windows|
|Mozilla Firefox||Windows 7 and 8; Mac OS X 10.6-10.10||27||Windows | Mac|
|Apple Safari||Mac OS X 10.8-10.10||7||Mac|
|Google Chrome||Windows 7 and 8; Mac OS X 10.6-10.10||33||Windows | Mac|
We support Android (4.0, 4.3 and 4.4) and iOS (6.0, 7.0 and 8.0) operating systems. For best results, we recommend using native browsers for the supported Android and iOS operating systems or the latest available versions of Google Chrome and Opera.
When logging in to your account from a mobile device, we recommend utilizing the Pacific Continental Bank mobile banking app, available for Android and Apple devices. Learn more here.
Potential Software Threat Alert: Shellshock
(September 26, 2014)
Pacific Continental Bank recently learned that security experts have identified a new computer vulnerability called, “Shellshock.” This vulnerability could potentially allow the compromise of many types of computer systems, including Internet servers and websites that use the UNIX and Linux operating systems.
The security and integrity of our client accounts is of utmost importance to us and our Information Technology leaders are working diligently with all of our vendors and partners to ensure every client account is secure.
It is important to note that there has been no compromise of any client data or information due to Shellshock.
If you have specific questions about your account, please call us at 1-877-231-2265. Additionally, our website will be updated as more information becomes available regarding this issue.
Internet Explorer Security Flaw
(Updated May 2, 2014)
What happened? Microsoft issued a security advisory about vulnerabilities in its web browser on Saturday, April 26. This security flaw impacted versions 6, 7, 8, 9, 10 and 11 of Internet Explorer. On Thursday, May 1, a security patch was released for users of all Microsoft operating systems, including XP.
What should you do? The U.S. Computer Emergency Readiness Team (US-CERT) recommends that users and administrators review Microsoft Security Bulletin MS14-021 and apply the necessary updates as soon as possible. Windows XP users should be sure to install the update as Microsoft does not plan to provide any future support to XP users.
Protect Yourself Against Fraud
Fraud has become big business in America; unscrupulous individuals use hundreds of methods to separate honest people from their hard-earned money. Fortunately, there are ways to safeguard your assets against fraudulent activity.
- Never provide personal information in response to an unsolicited request.
- Never provide account information and/or password over the phone or in response to an unsolicited phone call or internet request.
- Review account statements regularly to ensure all charges are correct.
- Shred financial or personal documents before discarding, and secure personal information.
- Protect personal identification numbers (PINs) and other passwords that allow access credit cards, debit cards, ATM cards, etc.
- Avoid using obvious or easily available information for passwords.
- Protect personal computers safe by installing firewall, virus and spyware protection software.
- Glossary of Fraud-Related Terms (pdf)
Types of Fraud
- Check Fraud: A Guide for Small Businesses and Consumers, Beaverton Police Department (pdf)
- Know Your Money, United States Secret Service (pdf)
- ATM Skimming, Bellevue Police Department (pdf)
- The People Part of the Business Equation, Pacific Continental Bank (pdf)
Prevention and Detection
- Protecting Small Business from Financial Risk, Pacific Continental Bank (pdf)
- Internal Controls: Protecting Your Organization, Pacific Continental Bank (pdf)
- Preventing Technology Fraud in Small Businesses, Pacific Continental Bank (pdf)
- Business Identity Theft: A Real Threat to U.S. Companies, Shred-it (pdf)
- Taking Charge: What to Do If Your Identity Is Stolen, Federal Trade Commission (pdf)
- Safer Seniors, National Crime Prevention Council (pdf)
- Safeguarding Your Child’s Future, Federal Trade Commission (pdf)
- Five Ways to Protect Your Small Business from Account Fraud, Pacific Continental Bank (pdf)
- Ten Ways to Protect Your Mobile Device, Pacific Continental Bank (pdf)
- Lockbox Service: Banking Made Easy, Pacific Continental Bank (pdf)
- Deposit Plus, Pacific Continental Bank (pdf)
- Cybersecurity Questions for CEOs, U.S. Department of Homeland Security (pdf)
- 10 Cybersecurity Tips for Small Businesses, Federal Communications Commission (pdf)
- Online Fraud Prevention: Protect Your Computer, Pacific Continental Bank (pdf)
Federal Agencies & Resources
- National Fraud Information Center
- Federal Trade Commission: Identity Theft Site
- Bureau of Consumer Protection
Annually, you are entitled to obtain a free copy of your credit report from the three major credit-reporting companies. Fore more information, visit AnnualCreditReport.com.
There is a type of identity theft using the Internet called “phishing” (pronounced “fishing”). Phishing is the term used for brand spoofing as a malicious attempt to collect customer information for the purpose of committing fraud. Phishing is accomplished by directing customers to a fraudulent website that appears to be a legitimate site. The site then includes instructions or forms that allow the scammer to obtain bank accounts, addresses and social security numbers—all the data necessary to commit identity theft. In some cases, a pop-up window may appear for the purpose of collecting your financial or other personal information. If you provide the requested information, you may find yourself a victim of identity theft. If you receive a suspicious email representing itself as Pacific Continental Bank or to report potential threats you may receive in the form of email purporting to be from Pacific Continental Bank, please forward the message to email@example.com. Pacific Continental Bank will aggressively pursue any potential phishing scams.