Fraud Awareness Resources

Sign up today (include name and email address) for our new Fraud Awareness eTips. In this monthly eNewsletter, you’ll receive all the latest trends and tips for preventing fraud.

"Heartbleed" Bug 
(April 10, 2014)

As you are most likely aware from the news, online security experts have discovered a bug called Heartbleed that may potentially compromise user logins at a number of vulnerable sites.

We want you to know that our online banking system is not and has not ever been vulnerable to this bug.

However, we would like to take this opportunity to remind you that it is always wise to change your password every couple of months – and not use the same password at more than one website, especially to access sensitive financial information. Also, please remember to never click on a link in an unsolicited email to change a password – there may be email phishing scams related to the Heartbleed bug.

We take our system security very seriously and will continue to monitor this situation as it unfolds. Follow us on Facebook or Twitter for additional information.

Protect Yourself Against Fraud

Fraud has become big business in America; unscrupulous individuals use hundreds of methods to separate honest people from their hard-earned money. Fortunately, there are ways to safeguard your assets against fraudulent activity.

  • Never provide personal information in response to an unsolicited request.
  • Never provide account information and/or password over the phone or in response to an unsolicited phone call or internet request.
  • Review account statements regularly to ensure all charges are correct.
  • Shred financial or personal documents before discarding, and secure personal information.
  • Protect personal identification numbers (PINs) and other passwords that allow access credit cards, debit cards, ATM cards, etc.
  • Avoid using obvious or easily available information for passwords.
  • Protect personal computers safe by installing firewall, virus and spyware protection software.
  • Glossary of Fraud-Related Terms (pdf)

Types of Fraud

Prevention and Detection

Identity Theft

Best Practices

Cyber Fraud

Federal Agencies & Resources

Annually, you are entitled to obtain a free copy of your credit report from the three major credit-reporting companies. Fore more information, visit

Report Phishing

There is a type of identity theft using the Internet called “phishing” (pronounced “fishing”). Phishing is the term used for brand spoofing as a malicious attempt to collect customer information for the purpose of committing fraud. Phishing is accomplished by directing customers to a fraudulent website that appears to be a legitimate site. The site then includes instructions or forms that allow the scammer to obtain bank accounts, addresses and social security numbers—all the data necessary to commit identity theft. In some cases, a pop-up window may appear for the purpose of collecting your financial or other personal information. If you provide the requested information, you may find yourself a victim of identity theft. If you receive a suspicious email representing itself as Pacific Continental Bank or to report potential threats you may receive in the form of email purporting to be from Pacific Continental Bank, please forward the message to Pacific Continental Bank will aggressively pursue any potential phishing scams.