These days, it’s vital to ensure your finances are well-protected. Columbia Bank takes extensive measures to keep your accounts secure. But it’s important you understand that you play a role, too.

We aim to keep you apprised of possible risks by sharing information, tools and ideas to protect what you’ve worked so hard to earn.

Resources to Protect Against Fraud

Resolve Credit Reporting Errors

Educate Yourself About Foreclosure

Foreclosure Resources

If you are at risk of facing foreclosure, your lender may contact you directly. If you are contacted by your lender, try to work with the lender to assess your ability to repay the debt, as well as to consider other options. The letter or notice that you receive may contain the toll-free phone number for the U.S. Department of Housing and Urban Development (HUD), 800-569-4287.

HUD-approved counseling agencies are available to provide you with the information and assistance you need to avoid foreclosure. Foreclosure-prevention counseling services are provided free-of-charge by nonprofit housing counseling agencies working in partnership with the Federal Government. In addition,as part of the Homeowner Affordability and Stability Plan (HASP), the Making Home Affordable initiative allows eligible borrowers to refinance or modify their existing first mortgage. More information.

Children’s Online Privacy Protection Act COPPA Disclosure

Children’s Online Privacy Protection Act COPPA Disclosure

The online financial services offered through Columbia Bank’s website are not designed for or directed toward children under the age of 13. The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13.

Columbia Bank does not knowingly solicit or collect data from children, and we do not knowingly market to children online without express parental consent or notification. If you believe your child has provided personally identifiable information to us, please contact us.

For more information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission website.

Home Mortgage Loan Errors & Inquiries

If you need information or believe there is an error on your home mortgage loan, please click here for assistance. Your inquiry or concern must be submitted in writing along with the following information:

 
Your written request must be submitted to:
Columbia Bank 
Attn: Consumer Services 
PO Box 2156, MS 6920 
Tacoma, WA 98401

You will receive a confirmation letter from us within five business days once we receive your letter.